Reach us
Live chat first
The launcher sits in the corner of every page and a person is behind it at any hour, including the small ones. Most questions close inside two minutes there, which is faster than anything written.
When to write instead
Use [email protected] when a document has to travel with the message, when you are opening a formal complaint, or when the answer needs a paper trail. Written tickets are answered within 24 hours. There is no phone line and we will not ask you to call one.
What to put in a first message
- The email the account was opened with, so we can find it without a back and forth.
- For a payment: the method, the amount in euro, and the day it moved.
- For a card or transfer: the reference on your bank statement. For crypto: the transaction hash.
- For a bonus: which offer, and what the account showed when it went wrong.
Response times
| Channel | Usual answer | What it suits |
|---|---|---|
| Live chat | Around two minutes | Access, bonuses, a payout that has not arrived |
| Within 24 hours | Verification files, complaints, anything with an attachment |
Verification, and what we never ask
Identity checks run over email. Send a government document and a proof of address, both readable end to end. Nobody here will ever ask for your password, a card PIN, or a code from your phone. A message that does is not from us, whatever address it appears to come from.
Limits and time away
Deposit caps, loss caps, session timers, a cooling off period and permanent closure are all in your account settings, and this desk will set any of them for you on request. Joueurs Info Service answers on 09 74 75 13 13 and costs nothing. You must be 18 to hold an account.
Write to us
The form below lands in the same inbox as the address above.
Message received
Thanks for writing in. Support will reply to the address you gave us, usually within a few hours.